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Store Policy
Customer Care
Pinchantress LLC is a solely owned business that began in 2018 and is dedicated to offering high-end, limited edition enamel art pins. With an emphasis on quality and craftsmanship, Pinchantress LLC is sure to provide you with a unique and stylish piece to add to your collection.
Privacy & Safety
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our promotional campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Refund Policy
Refunds will always be granted if requested, however there will be penalties associated with certain refunds to deter habitual behavior.
The following refund requests will result in a 3-month shop ban penalty:
- Requesting a refund of a new product release. Pinchantress encourages the community engagement of "drop buddying", however if you and your drop buddy both purchase the same pin at drop, it is your responsibility to have a plan. It is unfair to both Pinchantress and other customers to abuse product stock by drop buddying and refunding. Unfortunately, it has to be assumed refund requests during new drop periods are due to drop buddying and so all will be treated as such.
- Purchasing a preorder pin and asking for a refund before the community's generally accepted 6-month pin production timeline.
To reiterate, asking for a refund in either of these scenarios will result in a temporary loss of shop privileges.
In the event of receiving a damaged pin, or a pin that the customer feels is outside the purchased grade's policy, a return label will be issued and a replacement will be given if stock permits. If there is no stock to replace, then a return for refund will be granted.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay